Cancellations and breaks can be reported on-site or via email to kallio@ole.fit. These cannot be handled over the phone.

CONTRACT RULES

Contract Rules

In Fit Gyms, the agreement is valid until further notice, so we do not require our customers to make a long-term commitment. You can be our customer, for example, for 4 months and terminate your agreement without additional costs. There is a one-calendar-month notice period for termination. Therefore, if you terminate your membership in January, it will end at the end of February. You also do not pay joining fees or an annual service fee with us.

The customer exercises at their own risk. Fit Gyms is responsible for the functionality of the equipment and the competence and professionalism of the instructors.

Gym customers have the right to bring a friend to the gym free of charge. The guest must always fill out the club's guest card. The same guest can be brought to the gym free of charge only once. After that, the guest pays the price according to the price list. The customer is responsible for ensuring that their guest complies with the club's rules. If a customer brings an unauthorized person to the gym without permission (i.e., a completed guest card approved by the staff), the member will be charged a single fee for each such unauthorized visit according to the price list, multiplied by three. If a similar rule violation recurs, the customer's membership may be terminated immediately.

The access card is personal and must always be brought to the club. The customer must prove their identity when requested. If the access card is used by someone else and its loss has not been reported to the center in writing, a written warning will follow, and the member will be charged a single fee for each such unauthorized visit according to the price list, multiplied by three. If the violation persists despite the warning, the membership may be canceled entirely. In this case, any payments made will not be refunded.

The gym is obligated to inform the member of any changes in prices due to changes in value-added tax or other official actions at least one month before implementing such changes in the member's payable prices.

In case of delayed payments, the gym has the right to charge the customer statutory late payment interest and a reminder fee. If the invoice has to be handed over to debt collection, the customer will bear reasonable collection costs. If the member, despite warnings, fails to meet the payment obligations specified in the agreement, the membership may be terminated immediately by notifying the member in writing. The customer has the right to decline membership gifts.

In corporate agreement cases, the contracting parties are Fit Gyms and the member as an individual. The company compensates the member for training according to the amount defined in the corporate agreement. If the member resigns from their job covered by the corporate agreement or if the company stops paying the portion defined in the corporate agreement, the member is ultimately responsible for the payment.

This agreement, indicating the euro amount for seasonal billing, serves as a pre-notification for direct debit. The customer can request a list from the center annually, indicating the direct debit dates for the entire calendar year.

Failure to pay the invoice does not suffice for terminating the membership. A visit or email is required for termination. Termination cannot be directly initiated during a break; we follow the normal notice period only when the customer is active.

We maintain a customer registry and process personal data in accordance with the General Data Protection Regulation (GDPR) of the European Union, supplemented and specified by national legislation. The privacy policy of the fitness club is published on our website and is available at the fitness club upon request.